Please no worries, you can click HERE and check our 【PAYMEN INSTRUCTION】

You will figure it our. If you still have any doubt or need support, please contact us.

After customer places the order, our factory starts to prepare the item. Then, it will be transfered to ACEKICKS center. When the product arrives, our quality check team will check the quality. If the quality is good, we will take the QC video for customer and ship it out. However, if there is any defect or flaws, we will return it to factory, and ask if customer can wait the new one. If can't, customer can cancel the order. If can, the factory will make a new one and we will repeat the steps we just mentioned

We sell 【HIGH QUALITY VERSION】here.

The 【HIGH QUALITY VERSION】 is for those customers who want to save the money but still want to get the high quality sneaker. The quality is very good, and the sneaker comes with the original box.

We also offer the 【BEST VERSION 1:1】on our own site. The Best version is for sneaker head and person who want the 1:1 as same as original. It's perfect and it can be as your shoe collection. If you want to buy the best quality, you can visit our another site 【flamsneaker.co】

Normally it should be Monday to Saturday:  (UTC+8)  10am to 7pm

Monday to Saturday
New York:  10pm — 7am
California:  7pm  — 4am
London:      3am — 12pm
Germany:   4am — 13pm
Hong Kong: 10am — 7pm
Australia: 12pm — 9pm

However, it doesn't mean we won't reply you at rest time. We will reply you at first time as long as we see your message.

You can contact us via info below
-Instagram: @flamsnkr_official               @flam_cusreview
-WhatsApp:+86 152 2830 4189  /   +86 156 7671 7421 
-Email: customerservice@acekick.net    customerservice@flamsneaker.com

It depends on which shipping method you choose and the country of recipient.

Triangle Shipping

Trianlge shipping is the safest way, because it can help customer to avoid the customs tax as much as possible. The whole preparation and shipping time is usually around 9-19 days. This is because we need to ship out your package to a MIDDLE country firstly from China, and then your package will be delivered to your country from that MIDDLE country. 

Direct Shipping

Direct Shipping is very fast, especially for shipping to U.S, but it takes much longer time on preparation part. The disadvantage of direct shipping is that customers are likely to pay customs duties, especially for shipping to Europe country, Canada and Mexico. If customers very mind this point, please don't choose this shipping method.

REFUND POLICY

'We accept return and exchange ONLY on unworn items within 7 days after the item is received. Please contact us first to provide you the return shipping address. The item must be unworn. After we receive the item, and confirm that it's unworn, we will refund you.'

Order Cancel Before Shipping Out

For those customers who use PayPal and finally decide to cancel the order before shipping out , we need to take out the PayPal transaction fee from your order amount when we do refund. It’s because when customer pays with PayPal, PayPal charges transaction fee from us. Although we already launch the refund to customer, but Paypal won't refund us transaction fee. PayPal Transaction fee is 4.9% of your total order amount.

For Eligible Return

1.Your item must be unused and in the same condition that you received it.

2.It must also be in the original packaging.

3.Our free returns are strictly only applicable for any errors or damages caused by us and approved by our quality control team.

4.For sizing matters or other related issue, any shipping fee back to us will not be covered and will be bared by the customer himself. Customer also needs to take the risk of customs duty when returning the package back.

5.We highly recommend returning all items using a traceable shipping method, as we will not be held liable for lost packages.

6.Any return or exchange item will have to be approved by us and qualify with our 95% RULE first before we are able to further process your request.

IMPORTANT NOTICE 1: All our sneakers and clothing are 95% and above similarity to the retail product, this really depends as each batch is made very limited in order to maintain TOP quality & consistency throughout. We will carefully check the quality of every product we ship out, and send the QC video to customer. If buyer already watches the video and have no doubt, it means buyer confirms the quality. We are soo confident that we are able to guarantee that all our products are 95% and above accuracy or you will be entitled to a new replacement for free. We make products that y’all can wear with confidence.

IMPORTANT NOTICE 2: Do not send your purchase back to our sender’s address, we will be sending you a returning address once you reach out to us. A 20% restocking or exchange fee will apply for cash refunds.

Not Accepted:

1.Items not in its original condition, has damaged or missing parts for reasons which are not due to our error. For example, violent transit or package theft.

2.Items which are returned after 7 days of receiving your order.

3.Orders that has already been processed & shipped right after cancellation is being requested.

4.Customer cannot apply for a refund or exchange for reason that the item fails legit check.

5.We don't support any refund or exchange for reselling of our items.

Steps to Exchange or Refund:

1.Please contact us when you decide to return or exchange.

2.Please tell us the reason why you want to return or exchange. If it is because of the shoes' defect, please also send us the pics of defective part.

3.Our quality check team will inspect your case and decide if your order meets our free refund/exchange policy within 24 hours. If disapproved, a 20% restocking fee will be incurred to proceed with your request (Customers can also choose to deduct 20% of the total amount of your order as an restocking or exchange fee when we refund).

4.When Acekicks and the customer reach an agreement, the customer can return the package to us.The item must be unworn. After we receive the sneaker, and confirm that it's unworn, we will refund you.


*If for any reason you are not satisfied, kindly contact one of our support team from Whatsapp.

We support 4 payment methods:

-PayPal (Recommended). It's safe and easy. If you don't have PayPal account, you can sign up an account via HERE. It will only take 3 mins.

-Alibaba. It's safe and easy. If you don't have alibaba account, you can sign up an account HERE. It will only take 3 mins. 

-Credit Card. We support Visa, Master Card, JCB, AE and etc., Please no worries, we won't record any card info. Your payment will be reviewd by bank firstly. If it is failed, you will get refund immediatly. You also can call your bank to pass the payment.

-Western Union. Please contact us to provide the WU info.  

-Wire. Please contact us to provide the wire info. 

Normally no, because we will send the package as a gift,and declare it as low price, but it still will be happened like 1% that you need to pay duty. Please pay duty on your side if this happened.



PS:Right now, Europe country's Customs Dep. usually charges the import tax, expecially for Autria, Itally and France

If the shipping company tells you they need some information about the package, please contact us first, we will offer you the information that they need to help the package get through. However. If custom seized the package by your country, they norally want you to pay the tax. Please pay it. If the custom staff says your packeage is already destroyed, no worries, they still want to tax you. However if it really happens, we will offer you a 50% discount code and you can buy again, we will send it via FedEx. If the custom seized the package by our side, we will refund customer all or send a new product.

No, we never scam people. If we did it, that means we try to destroy our life and humanity. We wish we could do this business a long time and build a strong relationship with every customer. We are a team who love sneaker culture also. We won't do anything to hurt the people who trust us. That's the principle we never break.