How can I contact you?

You can contact us via info below

-Instagram: @flamsnkr_official                @flam_cusreview(already banned)

-WhatsApp:+86 152 2830 4189(Denise)  /   +86 156 7671 7421(Silver) 

-Email: customerservice@acekick.net  customerservice@flamsneaker.co

Our working hour is Monday to Saturday:  (UTC+8)  10am to 7pm. However, it doesn't mean we won't reply you at rest time. We will reply you at first time as long as we see your message.

What quality do you provide?

We sell 【HIGH QUALITY VERSION】here.

The 【HIGH QUALITY VERSION】 is for those customers who want to save the money but still want to get the high quality sneaker. The quality is very good, and the sneaker comes with the original box.

We also offer the 【BEST VERSION 1:1】on our own site. The Best version is for sneaker head and person who want the 1:1 as same as original. It's perfect and it can be as your shoe collection. If you want to buy the best quality, you can visit our another site 【flamsneaker.co】

What's your work hour?

Normally it should be Monday to Saturday:  (UTC+8)  10am to 7pm

However, it doesn't mean we won't reply you at rest time. We will reply you at first time as long as we see your message.

How to order and what the payment method do you offer?

It depends on what payment method you are going to use to purchase the product. You can add the shoes to cart and follow the steps to checkout directly. We support 4 payment methods:

-PayPal (Already Stop). It's safe and easy. If you don't have PayPal account, you can sign up an account via this official link. It will only take 3 mins.

-Credit Card (Recommend. Enjoiy extra 6% discount). We support Visa, Master Card, JCB, AE and etc., Please no worries, we won't record any card info. Your payment will be reviewd by bank firstly. If it is failed, you will get refund immediatly. You also can call your bank to pass the payment.

-Western Union. Please contact us to provide the WU info.  

-Wire. Please contact us to provide the wire info. 

How can I get discount price if I want to order in bulk?

Please contact our customer support team to check the discount price by offering us the goods list details. We will adjust the price for you. More items will get more discount.

What happens If the shoes I ordered had been sold out?

We will inform you about it to let you choose to wait , replace or get a refund of your order. 

Will I get scammed if I sent money to you?

No, we never scam people. If we did it, that means we try to destroy our life and humanity. We wish we could do this business a long time and build a strong relationship with every customer. We are a team who love sneaker culture also. We won't do anything to hurt the people who trust us. That's the principle we never break.

Can I change or cancel my order before shipping out?

Yes but it's conditional. For those customers who use PayPal and finally decide to cancel the order before shipping out, we need to take out the PayPal transaction fee from your order amount when we do refund. It's because when customer pay with PayPal, PayPal will charge the transaction fee from us. Although we already launch the refund to customer, but Paypal won't refund us the transaction fee.

Do you provide QC picture or video?

No we don't provide the QC service here, but it doesn't mean we don't care the quality. Every pair of sneaker you ordered will experience a strict quality check before shipping out. 

Why you guys don't reply my message for more than 4 hours?

We located in China, our time zone is not the same as yours if you from a different area. If we don't reply to you, it means we are already off the work. Please no worries, we will reply you at first time as long as we see your message

When will you ship my order out?

The lead time is 3-10 days (normally 5 days) depends on the stock of product. The shipping time is 4-7 days.

Delay happens for these reasons: Weather /Holiday/Out of stock issue /Shoes quality not good/Custom routine check,so we need times to exchange new pairs.

Do I need to pay duty tax?

Normally no, because we will send the package as a gift,and declare it as low price, but it still will be happened like 1% that you need to pay duty. Please pay duty on your side if this happened.

What happens If my package got seized by custom?

If the shipping company tells you they need some information about the package, please contact us first, we will offer you the information that they need to help the package get through. However. If custom seized the package by your country, they norally want you to pay the tax. Please pay it. If the custom staff says your packeage is already destroyed, no worries, they still want to tax you. However if it really happens, we will offer you a 50% discount code and you can buy again, we will send it via FedEx. If the custom seized the package by our side, we will refund customer all or send a new product.